DJB Technical Supportupdated by DJB Admin 10/4/2012
TECHNICAL SUPPORT
When you need support, the fastest support is the users manual. The manual is a very excellent place to find your answers. If you need a new manual, please download a new manual from www.digitaljukebox.com
If The Digital JukeBox manual still doesn’t help you, please feel free to call us! Support Hours are Monday through Friday from 9AM to 5PM, Eastern Time.
A valid Support Agreement is necessary for support assistance
If you call during those hours, your call will be returned within two hours. The technical support telephone number for the United States and Canada is:
Telephone DJB Support (740) 314-5403 Ext 2 To purchase a Annual Support Agreement or Service by the Hour call DJB Sales at (740) 314-5403 Ext 1
Many new features are suggestions by our clients. We invite our clients to write your suggestions to us so that they can be considered for future development.
Send your feature requests to support@digitaljukebox.com or sales@digitaljukebox.com
DIGITAL JUKEBOX CUSTOMER SUPPORT SELF-HELP
The Digital Juke Box has been designed to require a minimum amount of technical support. If you have any questions about the product, you can often answer them yourself by turning to the User’s Guide. This comprehensive manual contains instructions for installation, system setup and all aspects of running The Digital JukeBox.
If you cannot answer product questions by looking at the manual, we provide direct support to users by calling our Support number. Telephone DJB Support (740) 314-5403 Ext 2
SUPPORT PHILOSOPHY
High-quality DJB technical support is available during business hours for personnel training, equipment services and log shell building.
After hours Support is available in advance notice and at an addition "after hours" fee. Please visit our website for pricing.
Our experience shows that Support needs vary widely amongst our clients. We have chosen the Support Options explained below with two objectives:
1. To offer Support that you can obtain conveniently at a reasonable cost. Annually or by the hour.
2. DJB Software Inc has change the policy of previous ownership in that JukeBox clients were to use the same version of the program.
Clients can now update when they wish and are not required to update if not warranted.
DJB Software Inc. plan to set up ftp login so clients can access their software at any time without need to contact DJB Support. Planned for 2013.
SUPPORT PROCEDURE
DJB Software Inc. will provide Support to registered and valid Annual Support Agreement users under the program described below.
Our technical-support number is (740) 314-5403 Ext 2. It is staffed on working days from 9:00am to 5:00pm, Eastern Time.
Note: DJB has over 1000 users of DJB software products and systems. If the voice mail comes on, please leave us a message. We promise to call back shortly.
Technical Support Annual [email or phone support] is sold with the first purchase the Digital JukeBox On Air System.
After that One Year Period expires, you will be contacted and if approved, Customer Service will then bill you for the next year of service.
If you choose not to pay for yearly support, you can purchase Support on a per Incident Basis or continue using your software at its current version.
Note: Per Incident Basis Support does not include FREE UPGRADES
DJB On Air PRO features (Automated Time / Temp Feature, Razor Blade Editor, CD Ripper, Internet Voice Tracking) will stop being accessible.
DJB Customer Service will contact you and on your approval, will send you an Invoice on the Support anniversary date.
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